Each maufacturer has its own return policy
We cannot assume liablity for any products sold in our store, as this is the sole responsibility of the manufacturer.
Some supplements sites will accept returns if you do not open the product and if you pay the return shipping. That is useless. You would not order it if you did not intend to open it.
We will contact the manufacturer with your complaint and try to obtain a direct refund for you, but we will not take the product back for refund, exchange or credit.
Some supplement companies have a really good guarantee, others limited, and some only offer contact info, but no stated return policy.
Some manufacturers accept returns of their products within 30 days if the unused portion or empty container is sent back to them with an explanation. Some will only accept returns of their product if it is bought directly from the manufacturer's website. All require pre-authorization by them and all return shipping paid by the customer.
Some franchise stores may have liberal return policies, but you will pay a lot more up front (about 25% more) with every purchase, for this return insurance.
At Vince's Muscle Shop we suggest that you research your supplements before you buy them - read reviews and ask other lifters.
USPS post office - orders less than 12 pounds will be shipped USPS through the post office. If placed before 11:00, they are regularly delivered the next day except Sunday.
UPS - orders more than 12 pounds will be shipped UPS. If placed before 5:00 Monday through Thursday, they are regularly delivered the next day. except Sunday. UPS does not deliver on Saturday, so orders placed on Friday cannot deliver until Monday
Beware! If the UPS driver scans in your package as "delivered" and it shows up on the tracking as "Delivered" with the time and date, there is nothing that we can do about it.
Talk to your UPS or post office driver directly or visit your local UPS or post office for an explanation. It may be a thief getting to the delivered package before the customer gets to it.
Shipping is only in OHIO
Shipping & Handling Flat Rate of $5.00
Each manufacturer has its own return policy